DELIVERY TERMS & CONDITIONS
All our garments are beautiful, intricate and hand made to order and we aim to complete your garment in 6-8 weeks from order date. Production time will differ from garment to garment, so this is an estimation only. Unfortunately, delays to order completion may occur in these exceptional times of covid.
UK Delivery for orders up to and including £100:
Cost of delivery is 5 GBP and should normally arrive in 2- 3 business days from dispatch date. Signature will not be required on delivery.
UK Delivery for orders over £100:
Cost of delivery is 15 GBP and should normally arrive in 2-3 business days from dispatch date. Signature will be required on delivery.
EU Delivery on all orders:
Cost of delivery is 20 GBP, should normally arrive in 3- 5 business days from dispatch date. Signature will be required on delivery.
Rest of World Delivery on all orders:
Cost of delivery is 40 GBP, should normally arrive in 6- 7 business days from dispatch date. Signature will be required on delivery.
Orders are dispatched Monday to Friday excluding bank holidays. When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Delivery times provided are estimates only under normal conditions.
When your order is shipped, we will send you a confirmation email.
Where a signature is required upon delivery of your order, please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
Our items are sent via tracked and signed for services to ensure they are protected to their value whilst in transit. Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement. This will be after contacting Royal Mail and after we have confirmed it has not been delivered.
We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time.
We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be re-arranged, or items must be collected as per your delivery service instructions. It is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from us will be at your own cost.
Likewise, if an item is returned to us and no contact is made to rearrange dispatch, we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first, but if we receive no response in a reasonable length of time, we will not be responsible for the items getting back to you.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays because of remote delivery locations or adverse weather conditions.
Insurance and Delivery
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by The State of Grace, and transfer of responsibility in the same way.
As all of our garments are made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt and return the item to us unworn. Items are faulty if they are received damaged. Items that are damaged because of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or full refund will be offered.
Please note The State of Grace cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.
Currently item(s) may not be exchanged; we ask you to place a new order with us online. Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that the item(s) arrives back to us in a suitable and undamaged state.
Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
How to return your order:
Please email us at firstname.lastname@example.org to let us know you wish to return your item. Package your item well including all cards, labels, and branded box. Arrange for postage to The State of Grace, 10 Evesham Road, Cheltenham, Gloucestershire, GL52 2AB, ENGLAND.
You will have to bear the cost of returning the goods.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at TAC HQ. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss of any item(s) that you have chosen to return.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded, and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The State of Grace is not responsible for any delays caused by destination customs clearance processes.
If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us at email@example.com.